Our Policy Information
Everything You Need to Know
We founded Maisies Emporium with one goal in mind: giving our customers the best shopping experience we possible can.
If you are not satisfied with your purchase please contact us via email as soon as possible. We will supply by return email an address to which returns can be sent. If goods are returned in new condition within 30 days a full refund will be given. If goods are returned because they were faulty or damaged on arrival, return postage will also be refunded. Evidence of damage in transit may be required.
We are committed to safeguarding the privacy of our customers while providing the highest possible quality of service. We will only use the data that we collect from you lawfully (in accordance with the General Data Protection Regulations 2018). Under the terms of the legislation we are required to explain to you how we will treat your personal data.
Maisie's Emporium sells handmade goods online through our own website as well as through partner websites and social media. All the information that follows applies to all of these platforms, and this privacy statement applies to any kind of information we collect through these platforms or other means (such as contacting us via email).This statement may be amended from time to time. If you disagree with this privacy statement you should discontinue using our services.
Information collected: name, contact details, payment information, delivery address. In addition this website collects information from the device you are using to access it, this includes your IP address, the browser you use and your language settings.
The reason we collect this data is to administer and fulfil your online orders. We do not share your data with third parties unless required by applicable law, governmental or other authorities. We do not sell or rent your personal data.
We use social media platforms to promote our products and services and if you interact with those posts the social media provider may receive some of your information.
We observe reasonable procedures to prevent unauthorised access to and the misuse of personal data.
Only authorised personnel are permitted to access personal data in the course of their work. We will retain your personal data for as long as we deem it necessary to enable us to provide our services to you, to resolve any disputes and to comply with applicable laws and to allow us to conduct our business.